Frequently Asked Questions
Everything you need to know about our elite cleaning standards, security protocols, and concierge booking process.
Do I need to be on-site while the cleaning takes place?
Not at all. You can provide unobstructed access via a key or access code in advance. Every site entry is executed under strict two-check security sequencing to ensure your property remains completely protected.
Are your cleaning professionals fully bonded and insured?
Yes, completely. Every field technician representing our company undergoes rigorous vetting and professional training, and our business is fully insured and bonded to provide you with absolute peace of mind.
How do your technicians handle pets in the property?
For the safety of both your animals and our staff, all roaming pets must be kept securely away from the active cleaning areas during service.
What equipment and supplies do your cleaning crews bring?
Our teams arrive fully self-sufficient with professional-grade cleaning agents, specialized two-step reach tools, and a strict color-coded cloth system designed to eliminate cross-contamination and guarantee absolute surface integrity.
Can I customize my cleaning checklist or service scope?
Yes. We adhere strictly to the tasks outlined in your agreed-upon checklist. If you require specific areas or additional services cleaned, simply inform us prior to your appointment so we can update your scope.
Will I have the same cleaning specialist for every visit?
For our recurring maintenance clients, we strive to assign a dedicated, consistent field technician who becomes thoroughly familiar with your property layout, preferences, and access routines.
What happens if something is accidentally damaged or broken?
While our field technicians exercise white-glove care and strict surface protection protocols, any claims for damages must be reported within 48 hours of service completion. In the rare event of significant damage, matters are formally investigated and handled through our insurance coverage.
What is your policy for rescheduling or changing service dates?
Cancellations made more than 24 hours before your scheduled cleaning will be rescheduled at no charge. Cancellations made within 24 hours will incur a standard $50 CAD administrative fee.
What happens if a cleaning falls short of your standard?
Your satisfaction is our priority. If you are not completely satisfied for any reason, contact us immediately and we will make every effort to address and resolve your concerns within 48 hours.
What happens after I submit my booking request?
No payment is required upfront. Once you submit your property specifications, our management team reviews your details and reaches out personally within 24 hours to finalize your schedule and confirm access logistics.