Questions, Answered.
Clear answers about residential cleaning, commercial cleaning, property access, recurring service, move-in and move-out cleaning, scheduling, and what to expect when you work with The Grime Genies in Windsor, Ontario.
Do you offer residential cleaning services in Windsor?
Yes. The Grime Genies provides residential cleaning services in Windsor and surrounding areas we serve. Depending on your needs, service can include recurring home cleaning, one-time cleaning, deeper resets, and cleaning for specific property transitions.
Do you offer commercial cleaning services?
Yes. We provide cleaning support for offices, workplaces, rental properties, and other commercial spaces. Commercial service can be arranged as ongoing or scheduled cleaning, depending on the property, scope, and service requirements.
Do you offer move-in and move-out cleaning?
Yes. Move-in and move-out cleaning is designed as a thorough property reset for homes and other spaces preparing for a new occupant, listing, handover, or transition. The exact scope is confirmed based on the property's condition and needs.
Can I book recurring house cleaning?
Yes. Recurring residential cleaning can be arranged around the frequency and scope that suit your property. During the booking process, we discuss your cleaning priorities and establish the service details for ongoing visits.
Do I need to be home while my house is being cleaned?
No. If you prefer to be away, you can provide access instructions in advance. We follow established entry and departure procedures and take care to leave the property secured when service is complete.
How do you handle keys, access codes, or property entry?
Access is handled according to the arrangements agreed upon for your property. We use the information provided for the purpose of completing your scheduled service and follow the property's established entry and exit procedures.
What should I do with my pets during a cleaning?
For the safety of your pets and our team, roaming animals should be securely kept away from active cleaning areas while service is taking place.
Do cleaning services bring their own supplies and equipment?
Yes. We bring the supplies and equipment required for the agreed service. Our cleaning materials are organized using a structured color-coded system to help keep tools designated appropriately throughout the property.
Can I request specific cleaning priorities?
Yes. Your agreed service scope outlines what will be completed during the visit. If you have particular areas or priorities, let us know before service so they can be included in the scope whenever time and service requirements allow.
Will I have the same cleaner for every visit?
For recurring clients, we aim to provide consistency whenever scheduling allows. While a specific technician cannot always be guaranteed, we keep your service details and preferences organized so your care can remain consistent from visit to visit.
What happens if something is accidentally damaged?
Please contact us as soon as possible if you notice damage following service. Property-damage claims must be submitted in writing with photo evidence within 48 hours of service completion. Where appropriate, matters are reviewed and handled according to our service terms and applicable insurance procedures.
What is your cancellation or rescheduling policy?
Cancellation and rescheduling terms depend on the service and booking agreement. The applicable terms are provided before your service is confirmed so you know what to expect.
What happens if I'm not satisfied with my cleaning service?
If something does not meet the agreed service standard, please contact us promptly with the area of concern. We will review the issue and work with you to determine the appropriate next step in accordance with our service terms.
What happens after I request a cleaning quote?
No payment is required to submit an inquiry. We review the information you provide, contact you personally to discuss your property and service needs, and then confirm the next step together.